How do I place an order?
Orders cannot be placed online at this stage. Please email purchase orders to sales@premier-brands.co.uk
What information do you need?
Please include your contact details, product description, quantity required, preferred branding method, pantone references, delivery date required, delivery address, and any special instructions.
Do you provide visual mock-ups?
Before we brand your goods, you’ll receive a visual mock-up up of your products with your logo or design in situ for you to review and confirm before we proceed with production.
Where do I send my artwork?
Please send artwork to sales@premier-brands.co.uk
Artwork must be supplied in vectorised eps format or high-res jpeg. If you are unable to provide artwork in these formats, please contact us and one of the team will be able to assist you.
Do you check my artwork?
Yes, we will confirm of your artwork is suitable to use and is appropriate for optimal printing quality. We will advise of any issues and make recommendations for change if needed.
Can you supply branded samples?
For a small additional charge, we can supply a branded sample for you to approve before we proceed to bulk production.
What is the minimum order quantity (MOQ)?
You can find the MOQ’s for a specific product on its page. If the MOQ represents a barrier, please feel free to contact us and we will do our best to accommodate.
What colours do you print?
Subject to the product and material we can print any solid coated pantone reference. Please bear in mind that certain pantone colours do not work that well when printed on dark substrates. Our sales team will advise of any potential issues on receipt of enquiry/order.
What Customisation & Printing options are available?
We offer a range of branding techniques including screen & pad printing, digital printing, laser engraving and debossing.
Who do I contact if I need advice on the most suitable branding options?
Please contact the sales team who will put you in touch with one of our branding specialists if they are unable to answer your questions.
What are your lead-times?
Standard lead-times are 7-10 working days from approval of artwork/receipt of stock. Larger orders may require a longer lead-time, which our sales team will confirm at the point of enquiry/receipt of order.
I need goods in a hurry; do you offer an express service?
Our express range of products can be despatched within 1-4 days subject to the quantity required and stock availability at the time. If there are other products in the range that you require sooner than the published lead-times, please contact us as we may be able to shorten the production time.
Can my order be despatched anonymously?
Of course. We send all goods under plain cover directly to your customer or address of your choice without any information linking to Premier Brands. Alternatively, we can attach your own delivery notes with your details on, or seal boxes with your own branded tape. Simply send us the tape or other packing materials and we will take care of the rest.
Can you ship to multiple addresses?
No problem! Just provide us with the addressees and quantity splits and we’ll take care of the rest.
Which destinations do you deliver to?
Within the territory of the United Kingdom (excluding The Channel Islands and Gibraltar). Delivery to post office boxes is not possible.
Can I track the delivery?
Once your order has been despatched you will receive a despatch confirmation with a consignment number and link to track the progress of the delivery.
Can I collect my goods?
Yes, we will confirm when your goods will be ready, the number, weight, and dimensions of cartons so you can organise collection.
If I already have my products, can you customise them for me?
Yes. As well as supplying products we also supply a third-party branding service. Simply send us your products and we’ll take care of the rest.